Below are questions that we are frequently asked with regards to the products listed on our website and ordering them online.
If your question isn't answered below, please contact us.
I can't see the piece of music I am looking for, does that mean you don't supply it?
The titles listed on this website are all either published or distributed by us or available through our archive service. If you wish to enquire about a piece that is not listed, please use the form on our contact page. We will contact you as soon as possible with details of availability.
How will I know that my order has been received?
As soon as you place your order an automatic e-mail response will be generated and sent to you. This will notify you that your order has been received and confirm your order number. Please keep this e-mail in a safe place.
How long will my order take to arrive?
We endeavour to dispatch items within two working days from receipt of order. UK orders are sent by 1st class post (1-2 *days), unless the package weighs more then 2kg and then it will be sent by City Link. City Link parcels will arrive the next *day before 5.30pm and will require a signature on delivery. Overseas orders are dispatched by airmail or Priority M-Bag (both approx. 3-5 *days).
* Working days
When will my card be debited?
Payment is taken at the time your order is placed. In the unlikely event we are unable to supply all or part of the order, a refund will be issued.
In which currency will my card be debited?
All payments will be charged in Sterling.
I don't have a credit card / I don't like using my card over the internet?
If you prefer to pay by cheque or bank transfer, you can phone or email your order and we will dispatch with invoice.
NB Customers outside the UK: Payment must be made in Sterling and all bank charges must be paid by the customer.